ju999 Privacy Policy

1.Introduction

This Privacy Policy ("Policy") describes how ju999 ("we", "us", or "our") collects, uses, stores, and protects personal information obtained from users of the ju999 platform accessible at ju999.vip (the "Platform"). This Policy applies to all users of the Platform, including registered members, visitors browsing the Platform without registration, and any person who contacts ju999 through any channel.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the Platform. This Policy should be read alongside our Terms and Conditions, which govern your use of the Platform generally.

2.Information We Collect

ju999 collects personal information through various touchpoints during your use of the Platform. The categories of information we collect include the following:

• Registration information: when you create a ju999 account we collect your full name, date of birth, Bangladesh mobile number, chosen username, and a password hash. We use date of birth exclusively for age verification to enforce our 21+ policy.
• KYC verification documents: to comply with anti-money-laundering obligations we may request copies of a government-issued photo ID (such as a National ID card or passport) and proof of address. These documents are processed securely and are not shared with any third party except where required by law.
• Financial information: we collect records of all deposits and withdrawals made through your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full mobile wallet PINs or card numbers — these are handled directly by the respective payment processors.
• Gameplay and activity data: we record your betting history, game session logs, bonus claims, and wagering activity. This data is used for account management, fraud prevention, responsible gaming monitoring, and dispute resolution.
• Device and technical data: when you access the Platform we automatically collect your IP address, device type, operating system, browser type and version, and session timestamps. This information helps us maintain Platform security, detect suspicious activity, and improve Platform performance.
• Communications data: if you contact our customer support team, we retain records of those communications including the content of your messages and the date and time of contact. This allows us to track resolution of your query and improve service quality.

3.How We Use Your Information

ju999 uses the personal data it collects solely for legitimate operational, legal, and service-improvement purposes. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected. The specific uses are:

• Account creation and management: to register your account, verify your identity, process KYC documents, maintain your account balance and transaction history, and communicate with you about your account status.
• Payment processing: to process deposits made via bKash, Nagad, Rocket, Upay, and card networks, and to execute withdrawal requests to your nominated payment account in BDT.
• Legal and regulatory compliance: to meet our anti-money-laundering, counter-terrorism-financing, and age-verification obligations; to respond to lawful requests from regulatory authorities or law enforcement agencies; and to maintain records as required by applicable law.
• Fraud detection and security: to monitor account activity for signs of fraudulent transactions, unauthorised access attempts, bonus abuse, or violation of our Terms and Conditions.
• Responsible gaming: to identify patterns of play that may indicate problem gambling behaviour, to proactively contact players who show risk indicators, and to administer self-exclusion, deposit limit, or cooling-off requests.
• Service improvement and analytics: to analyse aggregated, anonymised usage data to understand how players interact with the Platform, to identify technical issues, and to improve the overall user experience. Individual users are not identifiable from these aggregated analyses.

4.Legal Basis for Processing

ju999 processes personal data only where a valid legal basis exists. The legal bases on which we rely to process your data are:

• Contractual necessity: we process registration data, financial data, and gameplay data because it is necessary to provide the services you have contracted for when you registered your ju999 account.
• Legal obligation: we process KYC verification data, transaction records, and activity logs to comply with applicable anti-money-laundering, counter-terrorism-financing, and age-verification laws.
• Legitimate interests: we process device data and session logs to detect and prevent fraud, secure the Platform, and identify responsible gaming risk indicators. Our legitimate interest in maintaining a safe and compliant platform is balanced against your privacy interests.
• Consent: where we process data for purposes beyond the above (for example, to send you promotional communications by SMS or push notification), we will obtain your explicit consent before doing so. You may withdraw consent at any time by contacting customer support.

5.Sharing Your Information

ju999 does not sell, rent, or trade your personal data. We share personal data only in the following strictly limited circumstances:

• Payment service providers: we share the minimum transaction data necessary with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and affiliated banking partners) solely to process your deposits and withdrawals. These partners are contractually bound to process data only for this purpose.
• Game software providers: certain game providers (including Pragmatic Play, Evolution Gaming, Spribe, and similar) may receive session tokens and anonymised game-play identifiers to authenticate your game sessions. These providers do not receive your full personal profile.
• Regulatory and law enforcement authorities: we will disclose personal data where required to do so by applicable law, by a court order, or at the request of a competent regulatory or law enforcement authority. In such cases we will disclose only the minimum data required.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of ju999's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to how your data will be handled.

6.Cookies and Tracking Technologies

ju999 uses cookies and similar tracking technologies to operate the Platform, maintain your logged-in session, and understand how the Platform is used. We use the following categories of cookies:

• Essential cookies: these are strictly necessary for the Platform to function. They manage your login session, maintain your account state, and enable core features such as the game lobby and payment flows. You cannot opt out of essential cookies while using the Platform.
• Analytics cookies: we use anonymised analytics cookies to understand aggregate usage patterns on the Platform — for example, which game categories are most visited, average session duration, and common navigation paths. These cookies do not identify you personally.
• Security cookies: these cookies support our fraud-detection systems by recording session fingerprint data. They help us identify unusual access patterns that may indicate account compromise or bot activity.
• Preference cookies: these remember your Platform settings such as language preference, so you do not need to re-select them on each visit.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent the Platform from functioning correctly and you will be unable to log in or play games. For detailed information on managing cookies in your specific browser, refer to your browser's help documentation.

7.Data Retention

ju999 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice this means: account and transaction records are retained for a minimum of 5 years following account closure to meet anti-money-laundering record-keeping requirements; KYC documents are retained for the same period; gameplay session logs are retained for 2 years; customer support communications are retained for 2 years. After the applicable retention period has expired, data is securely deleted or irreversibly anonymised.

Where ju999 processes your data based on your consent (for example, for promotional communications), we will retain that data only until you withdraw your consent or until the purpose for which the data was collected no longer applies, whichever comes first.

8.Data Security

ju999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security framework includes:

• SSL/TLS encryption on all data transmissions between your device and our servers, ensuring that your login credentials, payment details, and session data cannot be intercepted in transit.
• Encrypted storage of passwords using one-way hashing algorithms. ju999 staff cannot view your password in plain text and will never ask you to share it.
• Role-based access controls limiting internal access to personal data to only those staff members who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Regular security assessments and penetration testing to identify and remediate vulnerabilities in our systems before they can be exploited.

9.Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data that ju999 holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered username.

• Right of access: you may request a copy of all personal data that ju999 holds about you. We will provide this within 30 days of receipt of a valid request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right of erasure: in certain circumstances you may request that we delete personal data we hold about you. This right is subject to our legal retention obligations — we may not be able to delete data that we are required by law to retain.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being investigated.
• Right to data portability: where we process your data based on your consent or a contract with you, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all valid data rights requests within 30 calendar days. In cases of complexity or high volume we may extend this period by up to an additional 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

10.Children's Privacy

The ju999 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from a person under the age of 21 without verified parental or guardian consent, we will delete that data immediately and suspend the associated account. Parents or guardians who believe that a minor may have registered at ju999 should contact our support team immediately at [email protected].

11.Third-Party Links and Services

The Platform may display informational references to third-party payment services (such as bKash, Nagad, and Rocket) and game software providers. These third parties operate under their own privacy policies, which are independent of this Policy. ju999 is not responsible for the privacy practices of any third-party service, and your use of third-party payment platforms is governed by the terms and privacy policy of those platforms.

We recommend that you review the privacy policies of any third-party service you use in connection with your ju999 account before sharing your personal data with them.

12.Changes to This Privacy Policy

ju999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will notify registered players by in-platform notification or by the contact details registered on their account prior to the changes taking effect. The updated Policy will always be accessible on this page, displaying the date on which it was last revised.

Your continued use of the Platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure by contacting our support team.

13.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ju999 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Privacy enquiries email: [email protected]. Please include your registered username and the nature of your enquiry in all correspondence. We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 calendar days.